JOB OPPORTUNITIES

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Job Posting: Guest Services Specialist

Location: ImagineU Children’s Museum
Job Type: Part-time | 15 – 25 hours per week | 4 - 5 days per week
Salary: $1 - $6 over minimum wage range

Company Overview:
At ImagineU, we are committed to providing exceptional experiences for our guests.
We are currently seeking a dedicated and customer-focused Guest Services Specialist to join our team. This position plays a crucial role in ensuring the satisfaction of our visitors and enhancing the quality of the services we provide.

Job Description:
The Guest Services Specialist will be responsible for delivering outstanding customer service and ensuring a seamless experience for guests. This position requires excellent communication skills, attention to detail, and the ability to work effectively with various software programs. The ideal candidate will be customer service driven, outgoing, and always ready to go above and beyond for our guests.

Key Responsibilities:

  • Schedule field trips, parties, and museum rentals using our booking software

  • Provide administrative support for scheduling and event coordination

  • Maintain clear communication with the floor supervisor and management team regarding birthdays, field trips, and private events

  • Assist in managing guest inquiries and concerns with professionalism and courtesy

  • Coordinate with various departments to ensure smooth operations for events and bookings

  • Ensure all guest interactions are positive and aligned with the company’s customer service standards

  • Contribute to a collaborative and supportive work environment

Qualifications:

  • Strong communication and interpersonal skills

  • Excellent customer service orientation with a focus on guest satisfaction

  • High attention to detail and ability to multitask

  • Comfortable using various computer systems and software programs

  • Outgoing, supportive, and willing to go above and beyond

  • Ability to work effectively in a team environment

  • Previous experience in guest services, hospitality, or administrative roles is a plus

Why Join Us?

  • Be part of a dynamic and supportive team

  • Flexible hours

  • Opportunities for professional development and growth

  • Make a meaningful impact by enhancing the guest experience

How to Apply:
Interested candidates should submit a resume to kyoung@imagineumuseum.org and copy ccamarillo@imagineumuseum.org. Please include "Guest Services Specialist Application" in the subject line of your email. Please answer the following in your email:

  • What aspect of the job most closely relates to your past work experience(s).

  • Can you share a specific example of a time when you went above and beyond to ensure a customer or guest had a positive experience? What steps did you take, and what was the outcome?